RESOURCES
Quality Improvement in Public Health
Embracing Quality in Local Public Health: Michigan's Quality
Improvement Guidebook - PDF
Leadership’s Role in Execution - PDF
Preparing the PH workforce for QI - PDF
The Breakthrough Series – PDSA (Plan-Do-Study-Act) - PDF
New Hampshire - PDSA Sample - PDF
Lessons learned from MLC - PDF
Enhancing Michigan’s Local Public Health Accreditation Program through Participation in the
Multi-state Learning Collaborative - PDF
Making the Connection - 2/29/08 - PDF
Making the Connection Newsletter 2/08 - PDF
Customer Service
Customer Service Standards in Rockville MD - DOC
Customer Service Standards Toolkit: Development Process - DOC
Customer Service - The Wall Street Journal - DOC
Customer Satisfaction in Public Health – Sample Surveys
Jackson County MI – Survey - PDF
South Carolina HD Customer Satisfaction Survey - GIF
Client satisfaction survey -- Kittitas Pub health - PDF
Vaccine-Preventable Diseases
Immunization Interventions- WIC - PDF
Improving Vaccination Coverage- Children and Adolescents - PDF
MI - Hot Topics Immunization Rates - PDF
WebCasts
NACCHO has provided webcasts on Quality Improvement and Accreditation Preparation
Storyboard Resources
Kansas Storyboards - PDF
Michigan QI Storyboards - PDF
Minnesota Storyboards - PDF
Storyboard Development Guidelines - PDF
Storyboard Teleconference Notes - PDF
The Multi-State Learning Collaborative: Lead States in Public
Health Quality Improvement is managed by the National Network of
Public Health Institutes with support from the Robert Wood Johnson Foundation